Цитата:
Сообщение от MikhYur
Зашибись. Сообщение для европейских покупателей, еще и для имеющих аккаунт в фейсбуке. А шо делать если я живу в Азиопе и региться в каких-либо еще сетях не соби
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Если вы не смогли прочитать. то вот текст: "Dear customer,
You are receiving this mail as you purchased a “Regattare Bronze” model via our web store between September 2011 and March 2012.
Please read below message in full, as it contains information that requires some action on your part.
Recently, two other small watch manufacturers noticed that their “bronze” watch cases did not have the exact bronze alloy as was confirmed to them by their suppliers. As soon as we heard this news we immediately had the alloy of our cases tested in an independent laboratory.
The results of this test show that also our alloy is not the CuSn8 (Copper/Tin) compound referred to as “bronze”, but an alloy of CuZn (Copper/Zinc). This means our cases are made from high quality “brass”, the same material that, for example saxophones and trumpets are made of.
What does this mean for you?
This does not mean that your watch is defective, however it means that the case material is different from what we unknowingly advertised. We quickly decided to communicate about this openly and we have posted messages on our web site, facebook page and several watch forums. We now are contacting you directly via email, as we want to propose a solution as a result of the test results.
It’s important to us to make things right and to do so, we offer two options for you to choose from:
A: Keep the watch.
You were happy with the watch. Why should that change now? We will gladly send you a high-quality, brown leather Magrette strap with a buckle that matches the case of your watch.
In addition to the strap, you will receive a coupon code that gives you a 15 % discount on another watch purchased in our web store until the end of the year (engraved models excluded, only one watch per coupon code). Bear in mind, we will offer two exciting new chronograph models from May onwards (more details to be announced soon!)
B: We swap the case.
You specifically wanted a CuSn8 bronze case, and you still want a CuSn8 bronze case. We do understand: we believed we sold you one! In this option, you send us back the watch without strap attached (we pay shipping OR send you a dark chocolate brown strap free of charge) and we will exchange it for a Bronze, certified and tested CuSn8 case.
The bronze for this watch will be sourced from Germany where we have an assured and authenticated CuSn8 supplier. We have also spiced up the water resistance from 5 to 10 ATM in the process. You will get a new case back with kauri wood showing your original serial number. The sapphire will also be new. Rest assured it will have the same finish as the old case, but the material will look a bit more reddish and will age differently. At this time we do not have photographs, but when available you can review and at any time you can change your mind and revert to option A.
Did you sell the watch to another watch enthusiast in the meantime? No worries: please forward this email to the new owner, so he/she can contact us. We will also replace units that have found new owners to make sure these transactions are restored to their original intention.
Please note: The downside of the case-swap option is time. The supplier we found is trustworthy and will make the new bronze cases but is fully booked because of his work for bigger companies. We expect to be able to finalize the case swaps within 5-6 months from now including shipments (based upon first estimation of the supplier). Of course you still can enjoy the watch until we ask you to send it in for replacement.
If you choose to have your case swapped, we will send you detailed shipping instructions by separate mail.
Now comes the part where YOUR ACTION IS REQUIRED
We ask you kindly to click the following link: UPDATE MY DATA
On the new page that will open, you can update your info with the details below:
1. Name/delivery address/phone number (to ensure proper delivery in all countries)
2. Option A (keep) or B (swap)
3. Serial number of the watch (can be found on the case back and in the guarantee documentation)
4. The email address we can use for further communication
If you want to be added to our regular news letter to receive more info about the new chronograph models and remain informed about other Magrette news, please visit this link to subscribe: Subscribe to Newsletter
You are also welcome to “like” our face book page and join the conversation on FACEBOOK
We apologize for causing you any disappointment but we are confident that the options in this mail reflect the best of the solutions our customers suggested in forums, via facebook and in many emails we received. We listen to our customers and we understand trust can only be earned. We thank you for your patience and hope to see you back again soon in our virtual shop.
With kind regards,
Stephan Trimbos
Magrette Timepieces Europe".