DHL's not working properly at the Russian side, however. I wish if you could review delivery options and allow Royal Mail shipping to Russia, maybe on special request (if placed in comments). I had a discussion at one of the major russian styleforums and it seems to be that every third man there had some problems with DHL in the past - for some reason their performance's really poor here in comparison with UPS for e.g. They do charge some extra for customs clearance, messing up with the invoices (as you can see from emails below), moreover, they allow you to send the shoes to cities other than Moscow and Saint Petersburg but they do not ship to individuals in the vast majority of Russian cities (unless they have direct kind of agreement with the store and still this is a coinflip), in that case they send the package back. Shipments sent by Royal Mail will be processed in Russia by National Post - it is generally longer but no extra duties should be paid and no assistance from both yours and customer's side is required meaning less workload for you (no need to answer emails like this :-))